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General Questions, Navigation & Website Redesign
Why redesign ESI’s website?
Educational Symposia’s (ESI) new website was redesigned to make it easier for our customers to more efficiently view and order any of our CME offerings. We believe our new website will make it easier for you, our customer, to use and also apply ESI Reward Points and coupons that our old site could not accommodate. Our new website also allows our customers to do more things at one time. For example, multiple registrations and USB orders can take place during one transaction which allows a medical manager or purchasing agent to more efficiently order many items without having to create multiple logins. You can easily isolate one medical specialty to view all CME offerings (live symposia, USBs or webinars) together or separately. The shopping cart will now allow for better discount pricing, etc.
Where do I find the buttons to register for a symposium and/or order a USB series or CME?
ESI’s web layout has changed to allow for a more concise and clear viewing. Because of this change all buttons for registering for a symposia and/or ordering a USB series are down below the title of the course, so just scroll down and add in the number of symposia registrations or USB orders you wish to purchase. Our new website will also allow you to register for a meeting AND purchase a USB at the same time for different customers within your medical practice if you wish to purchase in one transaction. If you wish to purchase them using individual credit cards that is also still possible.
Do I need to create an account to register for a symposia and/or order a USB or CME application?
Yes. To register for a symposia and/or order a USB on ESI’s website you will need to create an account which requires your name and physical address if you are ordering a USB series (since UPS will not ship to a PO Box), along with a phone number and a email address where we can send your email confirmation letter for your meeting registration and/or USB purchase.
What if I’m an accounts payable agent and/or a medical manager and I need to register or purchase
for multiple physicians or technologist? Do I have to create accounts for each person within our medical group?
No. ESI’s new website redesign allows you to create a main account that you can manage with an extensive directory to add multiple names and email addresses for each of your physicians and staff personnel who need to register for a symposium or obtain CME hours from ESI’s USB teaching series.
Example: Nancy Smith is a manager for a medical group with fifteen physicians. She can setup one main account for herself and than she can register multiple physicians for meetings and/or purchase USB offerings on an ‘as needed basis’ and also have ESI automatically email CME test packets to the physicians within her group who are using ESI online CME test.
Is it a better to register/order online at ESI’s website or call the 800 number?
The advantage of registering for a symposium or ordering a USB or CME application online is that you will earn ESI POINTS. ESI POINTS are redeemable anytime during the checkout process so you can automatically receive discounts on registrations, USB and CME orders when you purchase using ESI’s website. You cannot earn ESI POINTS if you do not register or order using our website.
Will the new website list all my previous orders from the old website or only list new ESI orders?
Yes. All purchases from the old website and the new website will be viewable for historical purposes. Click on your name which is listed in the top right hand corner in blue you can go to a section on the website called “My Account”. There you can view all previous online orders, online CME test, My Reward Points and My Tickets. My Tickets which allow a purchasing agent or medical manager to assign CME applications to multiple individuals and also email confirmations to multiple personnel within one transaction.
How do I order if I do not wish to use the ESI website?
FAX: Send your meeting registration form to: (800) 344-0668 (toll free, U.S. & Canada) or (813) 806-1001 (direct). Please include your MasterCard, VISA, NOVUS/Discover Card or American Express information, including a signature and expiration date.
PHONE: Call (800) 338-5901 (toll free, U.S. & Canada) or (813) 806-1000 (direct). Please have your MasterCard, VISA, NOVUS/Discover Card or American Express information available.
MAIL: Send your meeting registration form or USB form, along with your credit card number and signature or check payable to Educational Symposia, to:
Educational Symposia
5620 West Sligh Avenue
Tampa, Florida 33634-4490
How do I know that my meeting registration/USB/CME order has been processed?
Upon verification of your payment, you will receive an automatic email confirming your meeting registration/USB/CME order, which includes a confirmation of the amount you paid. Additional information is provided to you in the shipment containing your USB order however all other confirmations are sent only by EMAIL. Either receipt by EMAIL or sent with the USB order can be used for reimbursement and/or for tax purposes.
Can I view upcoming live symposia offerings or view USBs on specific medical specialty?
Yes. ESI ‘s new website allows you to isolate which area you wish to view.
Example: You can view all areas or you can filter by USBs, Meetings, Cruises, Ski trips and special discounts or by Medical Specialty.
Why should I join your email list?
ESI provides reduced and early registration and/or USB order opportunities for customers who provide their email to us and allow us to email them discount offers. If possible, we also try to remind our customers that a discount is set to expire so this way they can receive the lower price on their registration and/or USB order.
If I register or order a USB online will I automatically receive discount email offers?
ESI automatically adds new online orders into our ESI email list so that we can offer you the best opportunity to receive discounts within your medical specialty. We will only send you emails that are related to products or symposium that you have attended or purchased. If you receive an email offer from ESI that is not relevant to your medical specialty and you do not wish to receive email offers, you can be removed by viewing the email that was sent to you; scroll to the bottom of the email; click on the UNSUBSCRIBE button. This will automatically remove you from our email list. ESI complies with CAN-SPAM Act of 2003.
Privacy Policy and Terms of Service
ESI automatically adds new online orders into our ESI email list so that we can offer you the best opportunity to receive discounts within your medical specialty. We will only send you emails that are related to products or symposium that you have attended or purchased. If you receive an email offer from ESI that is not relevant to your medical specialty and you do not wish to receive email offers, you can be removed by viewing the email that was sent to you; scroll to the bottom of the email; click on the UNSUBSCRIBE button. This will automatically remove you from our email list. ESI complies with CAN-SPAM Act of 2003.
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Meetings
What if I need to cancel my registration? What do I do?
All cancellations must be in writing. A $100.00 processing fee will be applied to all refunds requested in writing prior to the cancellation deadline for the meeting. The cancellation deadline date for each meeting is listed in our brochures under the "Registration Information" header; it is also listed on our website under each individual meeting's "Registration Information" section. You can fax your cancellation request to (800) 344-0668 (toll free, U.S. & Canada) or (813) 806-1001 (direct) or you can mail your cancellation request to:
Educational Symposia
5620 West Sligh Avenue
Tampa, Florida 33634-4490.
No refunds will be made on or after the cancellation deadline date for the meeting listed on our website and inside the meeting brochure.
Syllabus Download Instructions
iPad or iPhone
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Make sure you have Adobe Reader on your iPad or iPhone, if not you can find and install it in the App Store, it is a free app.
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Click on the individual lecture(s) of your choice.
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Safari will open and you will see a progress bar at the top of the page, it will take some time as these are large files.
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Once it is open, click on the screen and at the top right it will say 'open in Adobe Reader' click on that and it will open in Adobe Reader.
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To come back to it at a later date open Adobe Reader and it will be listed as one of your documents.
Computer
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Click on the individual lecture(s) of your choice.
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A window may open asking you where you would like to save the file. Choose your preferred location.
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Open up the file in Adobe Acrobat Reader. This program comes standard on most computers. However, if you do not have this program you may click here to download it for FREE from Adobe.
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Accreditation
What accredited organizations is ESI associated with in offering continuing medical education?
ESI works with the following organizations to develop educational activities that serve to maintain or increase the knowledge, skills, and professional competence of its learners:
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American Council for Continuing Medical Education (ACCME)
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American Society of Radiologic Technologists (ASRT)
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American College of Obstetricians and Gynecologists (ACOG)
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California Board of Registered Nursing
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ACR Radiology Leadership Institute
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American College of Emergency Physicians (ACEP)
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USBs & Shipping, Replacement USBs & Cancellation
When I order a USB series, does it automatically come with a CME Application Package (application form, test and critique)?
No. CME Application Packages are an additional cost per person based on the price listed on the website or in the brochure.
When I'm finished viewing the USB series, what do I do next?
When you are done viewing the portion that you wish to claim for credit, submit the CME Application Package (application form, test and critique) to:
Educational Symposia
Attn: CME Processing Department
5620 West Sligh Avenue
Tampa FL 33634-4490
What method of shipping is used for a USB order?
Upon verification of your payment, your product will ship via ground service, which usually takes 7 - 10 business days. There is no additional cost for ground service. Subject to area availability, we do offer 3-day service at a cost of $30.00 per order; 2 day service at a cost of $45.00 and an overnight service at a cost of $75.00 per order. For orders shipped to Canada add $75.00 to shipping; International orders (excluding Canada or Mexico) add $175.00 for shipping. If you have any questions, please call us at (800) 338-5901.
What if I lose/damage a USB?
The replacement cost is $75.00 per USB. You will need to provide us with the original ordering account name/company name. Your replacement USB will be sent via ground service unless you request it to be expedited shipping (additional cost).
What is the return policy for cancelling a USB series?
If you are not satisfied with your purchase, you may cancel by returning your order, or any portion of your order, within 15 days of receiving it. If you are returning/cancelling multiple USB series, please note the $125.00 processing fee applies to each series. You will receive a refund for the portion that is returned, less a $125.00 processing fee. If your order was sent using expedited shipping, the additional shipping charges will NOT be refunded. No refunds can be made after 15 days. All cancellations must be in writing. CME credit cannot be granted when a USB order is canceled.
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USB CME Paper Application Package
What is a CME Application Package?
A CME Application Package contains an application, test and ctitique. All three (3) must be completed and submitted to recieve credit.
What do I need to do to receive credit for a USB series?
You will need to purchase a CME Application Package. This includes an application form, a test and a critique. You will need to complete and return the entire CME Application Package to receive credit.
How do I order a CME Application Package (application form, test and critique) for a USB series?
You can order a CME Application Package at the time you initially place the order, or at a later date. If you order a CME Application Package during the initial order, the CME Application Package will be provided to you in your shipment.
Is there an expiration date for claiming CME credit?
Yes. All of our USB series have a CME shelf life of three (3) years from the original release date, which is listed on the brochure, the website and the CME application. However, you may submit your application at any time within that three year period to receive credit.
What is the normal processing time for a CME Application Package (application form, test and critique)?
CME certificates are processed within thirty (30) days upon receipt of your CME Application Package. Certificates are mailed through the regular postal service, unless other delivery arrangements have been made.
What if I need my CME certificate expedited?
We suggest that you send your CME Application Package (application form, test and critique) to us via overnight delivery service and include a self-addressed, pre-paid overnight delivery form so we can return your CME certificate as soon as possible.
What if I misplace my CME Application Package (application form, test and critique) or CME certificate?
There is a replacement fee of $20.00 for the CME Application Package. There is a $10.00 replacement fee for the CME certificate
Can I claim credit on part of a USB series and then claim the rest of the credit later?
Yes. However, we require that you complete a separate CME Application Package (application form, test and critique) for each portion of the series. There is a charge for each CME Application Package. Therefore, if you are claiming partial credit on a USB series, you will need to order and submit another CME Application Package to claim the remainder of the credit hours. We advise everyone to view the entire series and claim the credit all at one time since this is more economical.
Can I order a CME Application Package online (application form, test and critique) AFTER the initial USB order has been placed?
Yes. However, we require that you complete a separate CME Application Package (application form, test and critique) for each portion of the series. There is a charge for each CME Application Package. Therefore, if you are claiming partial credit on a USB series, you will need to order and submit another CME Application Package to claim the remainder of the credit hours. We advise everyone to view the entire series and claim the credit all at one time since this is more economical.
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USB CME Online Application Package
What is a USB CME ONLINE Application Package?
A USB CME Online Application Package contains an application, test and ctitique. All three (3) must be completed and submitted to recieve credit.
What do I need to do to receive credit for a USB series?
You will need to purchase a CME Application Package. This includes an application form, a test and a critique. You will need to complete and submit the entire CME Application Package to receive credit.
How do I order a USB CME Online Application Package (application form, test and critique) for a USB series?
You can order an online CME Application Package at the time you initially place the order, or at a later date. The online CME application package will appear in your account. You then have the opportunity to take the test for yourself or transfer it to another person.
Is there an expiration date for claiming CME credit?
Yes. All of our USB series have a CME shelf life of three (3) years from the original release date, which is listed on the brochure, the website and the CME application. However, you may submit your application at any time within that three year period to receive credit.
What is the normal processing time for a CME Application Package (application form, test and critique)?
Online CME certificates are processed within three (3) business days. You will receive an email that the CME certificate has been uploaded to your account.
Can I claim credit on part of a USB series and then claim the rest of the credit later in USB CME Online Application Package?
No. Our online testing module requires that your complete it in it’s entirity. Those that are left blank will be counted as wrong and will be counted against your final score.
How do I order a USB CME Online Application Package (application form, test and critique) online AFTER the initial USB order has been placed?
When ordering online please provide us with the original purchasers account name or order number in the “comments” field (i.e., the individual name or the company/group name listed on the account).
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ESI Reward Points and Coupons/Coupon Codes
What are ESI Reward POINTS?
ESI POINTS are points earned by purchasing USB/CME products or registering for a symposium via
www.edusymp.com. ESI Reward POINTS can be redeemed anytime during the shopping process. Just click on the “Apply Points” button and your ESI Reward Points will be deducted from your account and this will automatically reduce your amount spent during the transaction. Only customers who create an account and purchase online at ESI’s website are able to earn ESI Reward POINTS.
How do I accrue ESI Reward POINTS?
ESI’s new website makes this process much easier since the amount of ESI Reward POINTs have already been converted to actual dollar amounts for you to see throughout the entire order process. The formula for ESI POINTS is for every dollar spent through Educational Symposia's website, an ESI POINT is earned. 25 ESI POINTS is worth 1 redeemable dollar.
How can I see how many ESI POINTS I've earned or used since I've created my account?
Once you have logged into your account, click on your name which is listed in the top right hand corner in blue and then click on “My Reward Points” and you can go a section on the website called “My Account”.
How can I redeem my ESI Reward POINTS?
In the check out process you will see a pink box which contains your available reward points. Click “Apply Points” and this dollar amount will be automaticaly removed from your total bill paid thereby reducing your total amount paid.
Click here for a visual tutorial.
I've received a brochure/flyer/email that has a coupon code on it stating if I use this Coupon Code on Educational Symposia's website I can receive a discount if I purchase the advertised product. How do I do this?
During checkout there is a tab labeled "Apply Coupon." Enter the Coupon Code here and your discount will be automatically applied. Please note: only the advertised product will receive the discount.
Can I use more than one Coupon Code or ESI Points redemption code for one order/registration?
No. ESI does not allow mulitple discounts.
I have an old ESI Reward Points that I converted to a Coupon but have not redeemed them yet - will this still work with the new website?
Yes. All Reward Point coupons that have not expired yet will be redeemable on the new website through their expiration date.
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Brochure Codes and Email Codes
Why am I being asked to provide a brochure code?
The brochure and email codes help ESI’s marketing department better serve the needs of their customers.
Do I get a discount for providing the brochure code?
The brochure and email codes help ESI’s marketing department better serve the needs of their customers.
I can't seem to locate the requested brochure code on my mailed brochure. Where is it?
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Live Streaming Requirements
Current version of; Chrome, Firefox, Safari or Edge
Up to date version of Microsoft Windows, Apple OS X or Linux
JavaScript and Cookies must also be enabled
Super VGA (800 x 600) or higher resolution
16-bit sound card
Speakers/headphones
For a reliable viewing experience at medium quality we recommend a downstream connection speed of at least 10Mbps
Viewers can select a higher (up to 2Mbps for HD) or lower (198Kbps for low) video quality on the player depending on the connection speed
You can test your connection speed at
www.speedtest.net. We recommend testing several times as bandwidth can fluctuate
If you did not find your answer among our Frequently Asked Questions, please submit your question using our
Contact Form or call (800) 338-5901 or (813) 806-1000 and mention you are in need of help ordering online, we will be more than happy to help you.